• How long will it take for my order to arrive?
• How will my package be shipped?
• Which days do you ship?
• Who is your shipping carrier?
• Where do you ship from?
• Is shipping free to Alaska and Hawaii?
• Will I have to sign for my package?
• Do you ship to P.O. Boxes?
• Do you ship internationally?
• Are the vaporizer bonus packages free?
• What will show up on my credit card's billing statement?
• Do you take payment over the phone?
• Do you accept checks or money orders?
• Do I have to pay sales tax?
• What's your return policy?

How long will it take for my order to arrive?

vapor.com's Shipping Policy features rapid order processing.Our team is working tirelessly to ensure rapid order processing times, within 48 hours, for most orders placed Monday through Friday, before 2PM EST. Once the order is processed the shipping times will vary based on the shipping option chosen and carrier times.

How will my package be shipped?

We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no vapor.com logo, no product indications. The return label on your package will indicate "Shipping Department", along with our address.

Which days do you ship?

vapor.com warehouses operate Monday through Friday. Our Shipping Policy features rapid order processing for all orders placed Monday - Friday before 2:30pm EST.

Who is your shipping carrier?

We ship with United States Postal Service (USPS).

Where do you ship from?

Our warehouses are located in South Florida, Central California, Kentucky, and Canada. Our sophisticated order management system will ship your package from the closest location with available inventory. Please contact us for details regarding availability.

Will I have to sign for my package?

While an adult signature is required for orders $200 and greater, an “Indirect Signature” option is available for most locations. The Indirect Signature service will not require you to be home when the carrier attempts to deliver your package. Please contact us for further details.

Do you ship to P.O. Boxes?

We will ship parts, accessories, and smaller items to Post Office Boxes. However, if you are purchasing a vaporizer, please give a physical address. Larger orders and most vaporizers are shipped with FedEx, which offers a sophisticated tracking system.

Do you ship internationally?

No. We ship within the US only.

Are the bonus packages free?

Yes, most vaporizers feature a free bonus package exclusive to vapor.com.

What will show up on my credit card's billing statement?

Vapor com

Do you take payment over the phone?

Yes, we do take payment over the phone! Please reach out to us via our Contact Form and provide your phone number. We will call you to take the payment.

Do you accept checks or money orders?

No, we do not.

Do I have to pay sales tax?

Customers in most states are required to pay sales tax. Exact rates will be calculated a checkout based on shipping address. Some states such as PA may charge additional taxes on vaporizer products.

What's your return policy?

Our products are backed by the manufacturer's warranty which can be filed directly with them. We do not accept returns directly. If you have a missing or damaged item, please email us pictures of the issue at support@vapor.com within 72 hours of receiving your order.