vapor.com offers FREE SHIPPING on all orders over $48 within the USA and Canada.

We make it a top priority to ship every order quickly and securely. After placing an order online, you’ll receive immediate email confirmation. Tracking information, however, may take until 7:00 p.m. EST to be accurately reflected on third party websites.

Feel free to contact us should you have any questions regarding your shipping options, or for a detailed order summary upon order placement and confirmation.

	To ensure complete privacy and discretion, all vapor.com orders are shipped in plain, unmarked packaging. For added security, a signature is required for orders $200 and greater.
	vapor.com processes and ships your order fast. For a detailed breakdown of the arrival times of our carriers, please visit their respective timelines at FedEx, UPS, and USPS. It should be noted, FedEx cannot deliver to a P.O. Box. This could affect the shipment of certain products, like Butane, which must be delivered via FedEx Ground, so please contact us if this sounds like it could affect you.
	Saturday Delivery may be available, depending on your location, for an additional charge of $17. To request Saturday delivery, please contact us for assistance with placing your order.
	For all international customers, vapor.com provides shipping options via USPS and FedEx. International transit times are estimated, however, and may incur delays due to the destination’s customs processing. All prices and transactions are in USD or CAD. You may be assessed currency conversion or other fees associated with your transaction by your bank or credit card issuer if your card’s currency is other than USD or CAD. International customers are responsible for Customs and Duty Fees. Import fees and taxes are not included in your order total. In the event we ship a package from the USA to Canada, sales tax will be automatically included in your order total. These taxes will be pre-paid on shipments to Canada; the buyer is responsible for duties and fees. For questions regarding the voltage compatibility of a product, please contact us for more information.

Our experienced Service Representatives are on standby, ready to help you should there be an issue with your product or shipment.

You should ship returns or exchanges back to us unused, in brand new condition, within 14 days of the original delivery date. The costs for this shipment are your responsibility, and processing fees may be incurred for items that have been opened. Foreign returns and exchanges are implemented on a case-by-case basis.

Any items purchased from vapor.com or any of its affiliates must meet these requirements to be eligible for a refund or exchange. Please contact us should you have particular questions or concerns – we’re here to help any way we can.

If you find a better deal offered by any other authorized retailer, we’ll be happy to match it. There are two ways to price match:

	Email with your phone number for a callback, and provide us with the URL of the deal to be matched.
	Order on our site and email us your order number, along with the URL of the deal to be matched.

vapor.com retailers are supported with a designated team of devoted regional specialists. Our goal is to provide you with the tools necessary for success, and every account receives individual attention and care. Here are some of the unique advantages of working with vapor.com:

SAME DAY ORDER PROCESSING	INDUSTRY-LEADING ORDER FILL RATE	INDIVIDUAL AND EXPERT SUPPORT
MARKETING AND TRAINING SUPPORT	SUPERIOR PRODUCT SELECTION	TARGETED PRODUCT RECOMMENDATIONS

At vapor.com, we take your privacy seriously. While you browse our website, we collect use information, which we use to monitor and to improve our website, and to provide you with a faster and more efficient shopping experience.

You can rest assured that vapor.com will never sell, share, or trade your personal information without your explicit consent, except to fulfill your order, process your payment, or manage shipments.

vapor.com also uses advanced SSL portal technology to protect your payment and address information, which is encrypted for the safest transmission possible.

View our complete Privacy Policy here

It is a pleasure to deal with a company that actually CARES about customers. I look forward to continuing our relationship.- Katelyn M. (NJ)

I couldn't be any happier with the customer service people at vapor.com! This is a top notch company that sells the most cutting edge products out there. Also, I have to mention that the Firefly is amazing!!!!! I give 6 stars for the whole experience.- drewchiro, Reseller Ratings

Now THIS is customer service!- Ryan M. (ID)

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Need to speak with someone? Our customer care team is ready to pick up the phone! There is no question or problem we can’t answer; our product knowledge and customer service far surpasses the industry standard.

For general information, you can also view our vapor.com FAQ 24/7!

Live Chat Hours:

Mon–Fri, 10am — 7pm EST